Oasis™ Privacy Screens

All orders are processed within 2 business days. Accessories can be shipped across North America, fence boards can be shipped in Ontario, BC, Quebec, Alberta and Michigan USA for the time being. Please see product restrictions in BC, Alberta and Michigan in the product description tab. Should you require shipment of deck boards outside of these regions, please email us at support@compositedeckdirect.com for a custom quote.

Shipments or deliveries will not occur on weekends or holidays. If you require a shipment on a weekend, please contact us to see if we can make an exception. If there are any delays in shipment, we will notify you. We aim to deliver the goods to your location within 5 business days of receipt of the order, although this is subject to product availability and other factors that could be beyond our control. All deliveries are curbside/driveway.

Shipping rates and delivery estimates for decking and fence boards

Shipping charges (in CAD) will depend on pre-tax order size and location. Shipping is FREE on orders over $20,000 (pre-tax and within shipping region - outside of that may incur additional charges), and less than that, the subsidized deck board shipping charges are as follows:

Southern/Eastern Ontario 

$169 - $279 depending on order value 

FREE shipping on orders over $20,000

Quebec (Montreal area and nearby locations)

Flat Rate: $399

Alberta

Flat Rate: $99

Lanai shipping throughout Canada is $99-$649 depending on order size

Custom shipping fees may apply outside of shipping zone - please contact us for quotes. We use Canada Post for shipping accessories and local flatbed carriers for deck board shipments. If you order both accessories and deck boards at the same time, they will arrive together on the flatbed truck. Privacy Screens are sent separately and have a flat rate shipping fee of $179 CAD.

Composite Fencing 

For Southern Ontario, shipping fees FREE over $20k order size, $0k-$20k order size is $249, Quebec $699 shipping fee. Other regions will require special order. 

Note: If you would like to attach the panels to a wooden fence/post, you would need purchase wood screws separately at your local hardware store. The wood screws will work with the mounting brackets. Also note that the metal posts may come in 3" or 2" diameter depending on availability. 

The warranty for the composite fencing includes 2 parts - one for the boards and one for the posts.

Composite Boards warranty

We stand by the quality of our products and offer one of the best warranties in the industry. To view the details of the manufacturer's 25 year warranty for TruEcono/TruNorth Decking products, click here.

Our limited warranties both cover product replacement during the first year of ownership and are prorated thereafter from full value in year one to zero value upon the completion of the warranty based on years in service. For claims related to year two or thereafter, consumers will be required to pay the amortized portion of their warranty coverage prior to receiving replacement merchandise based on the original purchase price paid. To make a warranty claim, please contact TRUNORTHDECK ™ directly, in writing, at the address below or submit a claim online.

TRUNORTH COMPOSITES INC.
Warranty Technical Manager
55 Plant Farm Blvd., Brantford, ON
Canada, N3S 7W2


To make a claim you must have registered your warranty with TRUNORTHDECK ™ within 30 days of original purchase using the manufacturer's online registration.

Fence Post warranty provided by Slipfence

For fence post warranty, please contact us for that documentation.