WE STAND BEHIND WHAT WE SELL
If you are not 100% satisfied with your CompositeDeckDirect purchase, you can return unused product for a replacement or refund. We make returns and exchanges easy and are happy to help you choose the right product. Please read our return information below for full details.
Whether you ordered too much or you are not happy with your purchase, you can return all non-sale items that are in resell-able condition for a refund provided its received within 30 days of your purchase. We’re sorry, we cannot accept returns more than 30 days after your order was received and any damaged boards received or missing items from your order need to be reported within 24 hours of receipt of the goods. We will not be able to replace or provide credits for any damaged boards or missing items beyond 24 hours from the receipt of the goods. A 25% restocking fee (with a $200 cap) applies for all deck boards that are returned and CompositeDeckDirect is not responsible for return shipping costs. There is no restocking fee for hardware returns. If you had placed your order over the phone, it is your responsibility to ensure the order is accurate in the order email prior to paying for it online.
We want you to be satisfied and will work hard to ensure that you are. If you experience any issue with our products, customer service, shipping, or even if you just plain don't like what you bought, please let us know by calling 1-800-688-1796 or emailing us at support@CompositeDeckDirect.com. We also encourage you to order free samples to ensure that the colour and/or product is exactly what you desire.
Returning Your Items
Please do not send items back without first contacting us. We cannot return any non-refunded products. You must first email support@CompositeDeckDirect.com with your order number and the list of items you wish to return, or call 1-800-688-1796 to make your request over the phone. If your items are eligible for return, please reference your order number on the return package and indicate it's a return from CompositeDeckDirect.com.
Please note, we do not accept returns of:
- Products received more than 30 days ago.
- Product not in original/resell-able condition (product is damaged, used, or missing parts).
- Product purchased on Discount/Sale/Clearance/Closeout.
- Product purchased as part of a kit or package deal, unless the complete kit is returned.