Shipping Policy

Shipping processing time

All orders are processed within 1 business day of receipt of your order. Accessories can be shipped across North America, TruNorth/Clubhouse deck boards can be shipped in Ontario, Quebec, BC, Alberta and in select regions across the USA. Lanai deck boards can be shipped anywhere in Canada. Should you require shipment of deck boards outside of these regions, please email us at support@compositedeckdirect.com for a custom quote. All deck board deliveries are curb side only and we will confirm the shipping date in advance of shipment.

All shipping charges are subsidized as well (we pay for part of the cost). Shipments or deliveries will not occur on weekends or holidays. If you require a shipment on a weekend, please contact us to see if we can make an exception. If there are any delays in shipment, we will notify you as soon as we are aware of the delay. We aim to deliver the goods to your location within 5-10 business days of receipt of the order under normal circumstances, although this is subject to product availability and other factors that could be beyond our control. We will aim to deliver the goods on the requested shipping date (if you requested one), but this is not guaranteed. We are not liable and will not provide compensation for any shipping or product production delays as they are outside of our control. In order to save costs on shipping, US based customers are responsible for removing the deck boards from the truck upon delivery, so please have the resources available to do this. In some cases, the delivery truck may not be able to back into the driveway due to the size of the trailer, so please bear that in mind.

Shipping rates and delivery estimates for decking/fencing boards

Subsidized shipping charges will depend on pre-tax order size/location and costs can be seen upon checkout before you order. You also have the option to pick up for free and you can select the closest location to you upon checkout. You will receive a shipping confirmation number after your order as well.

Restrictions

No shipments to PO boxes or APO/FPO addresses.

No shipments to certain geographic regions (you'll see if we can send it to you in checkout). If you're getting a 'unable to send' error, please contact us and we'll see if anything can be done. 

Customs, duties, and taxes

CompositeDeckDirect.com is not responsible for any customs and taxes applied to your order. Fees of this sort are typically not incurred though. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact us directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Please do not install any damaged material. Please also take photos of damaged goods if possible and email us at support@compositedeckdirect.com. Customer pick ups If customers pick up with closed sided trailers, trucks or car trailers that can’t be loaded with a forklift, they will need to load the boards onto their truck by hand due to liability reasons. If you require help to do this, a $100/hr labour charge will be incurred and we will need to charge for this in advance. For Ontario customers, there is legal liability if the factory or warehouse loads a trailer with loose boards and the customer doesn't strap the boards properly. The customer will need to load their own order if the load can 't be done with a forklift. International Shipping Policy We do not ship anywhere outside of North America at this time. For more information, email support@compositedeckdirect.com.