Politique d'expédition

Shipment processing time

All orders are processed within 2 business days. Accessories can be shipped across North America, TruNorth/Clubhouse deck boards can be shipped in southern Ontario, Quebec (Montreal and surrounding area), BC and Alberta for the time being, Lanai deck boards anywhere in North America. Clubhouse and TruNorth are also available in Michigan, Ohio and Pennsylvania, and we can special order for other states in the USA. Should you require shipment of deck boards outside of these regions, please email us at support@compositedeckdirect.com for a custom quote.

Shipments or deliveries will not occur on weekends or holidays. If you require a shipment on a weekend, please contact us to see if we can make an exception. If there are any delays in shipment, we will notify you.  We aim to deliver the goods to your location within 4-10 business days of receipt of the order under normal circumstances, although this is subject to product availability and other factors that could be beyond our control. We are also not liable for any shipping delays. We will also aim to deliver the goods on the requested date, but this is not guaranteed. All deliveries are curbside/driveway. 

Shipping rates and delivery estimates for decking/fencing boards

Shipping charges (in CAD) will depend on pre-tax order size and location. Shipping is FREE on orders over $20,000 (pre-tax and within shipping region - outside of that may incur additional charges), and less than that, the subsidized deck board shipping charges are $99+ depending on location and order size. If you are located in a remote region, additional shipping charges may apply.  Please note that due to ongoing shipping price fluctuations, prices are subject to change. 

Restrictions

 No shipments to PO boxes or APO/FPO addresses.

You will receive a shipping confirmation number after your order.

Customs, duties, and taxes

CompositeDeckDirect.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact us directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Please also take photos of damaged goods if possible.

International Shipping Policy

We do not ship anywhere outside of North America at this time.

For more information, email support@compositedeckdirect.com.