Politique d'expédition
Shipment processing time
All orders are processed within 2 business days. Accessories can be shipped across North America, TruNorth/Clubhouse deck boards can be shipped in southern Ontario, Quebec, BC and Alberta for the time being, Lanai deck boards anywhere in Canada. TruNorth/Clubhouse are also available in Michigan, Ohio and Pennsylvania, and a growing number of other states in the USA. Should you require shipment of deck boards outside of these regions, please email us at support@compositedeckdirect.com for a custom quote.
Shipments or deliveries will not occur on weekends or holidays. If you require a shipment on a weekend, please contact us to see if we can make an exception. If there are any delays in shipment, we will notify you as soon as we are aware of the delay. We aim to deliver the goods to your location within 4-10 business days of receipt of the order under normal circumstances, although this is subject to product availability and other factors that could be beyond our control. We will aim to deliver the goods on the requested shipping date, but this is not guaranteed. We are not liable and will not provide compensation for any shipping delays. In order to save costs on shipping, customers are responsible for removing the deck boards from the truck upon delivery, so please have the resources available to do this. In some cases, the delivery truck may not be able to back into the driveway due to the size of the trailer, so please bear that in mind.
Shipping rates and delivery estimates for decking/fencing boards
Shipping charges (in CAD) will depend on pre-tax order size and location. Shipping is FREE on orders over $20,000 (pre-tax and within shipping region - outside of that may incur additional charges), and less than that, the subsidized deck board shipping charges are $99+ depending on location and order size. If you are located in a remote region outside of our standard shipping range, or the order value is small and the distance far from the closest warehouse, additional shipping charges may apply and you may be contacted after your order is placed for an adjustment. If you do not agree to the shipping surcharge, we can cancel your order and provide a full refund. Please note that due to ongoing shipping price fluctuations, prices are subject to change at any time.
Restrictions
No shipments to PO boxes or APO/FPO addresses.
You will receive a shipping confirmation number after your order.
Customs, duties, and taxes
CompositeDeckDirect.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If you received your order damaged, please contact us directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Please also take photos of damaged goods if possible.
International Shipping Policy
We do not ship anywhere outside of North America at this time.